Accelerating Collaboration Across a 6-Year Enterprise Partnership
Overview
Royal London Group (RLG), the UK’s largest mutual life, pensions and investment company, began a significant modernisation of its workplace and collaboration technology in 2019. To support this transformation, RLG partnered with ISDM Solutions to design, standardise and deliver a future-ready hybrid workplace ecosystem.
Over a 6-year strategic partnership, ISDM has guided Royal London through proofs of concept, large-scale deployments, user enablement programmes and ongoing managed services, resulting in a modern, unified and high-performing collaboration estate.
About ISDM Solutions
ISDM Solutions delivers hybrid-ready digital workplaces for enterprise organisations.
We specialise in creating reliable, easy-to-use and scalable collaboration environments that integrate seamlessly with IT strategies and business needs.
Our Expertise Includes
- Enterprise AV & meeting room solutions
- Microsoft Teams, Zoom & Webex ecosystems
- Interoperability across Cisco, Poly, Pexip & legacy systems
- Smart building technology & workplace sensors
- Digital signage & content distribution
- ITIL-aligned support services and optimisation
We Help Organisations
- Standardise technology across locations
- Improve user experience & system reliability
- Reduce operational friction
- Accelerate hybrid workplace maturity
The Challenge
Following a major consultancy review, Royal London set out to:
- Establish a clear, modern conferencing standard
- Integrate Microsoft’s collaboration ecosystem with best-in-class meeting room technology
- Improve cross-site interoperability and user experience
- Support accelerated digital transformation and M365 adoption
- Modernise without disrupting business-critical daily workflows
The rapid shift to remote working in 2020 intensified the urgency for high-performance video collaboration. This required a partner capable of moving quickly, resolving complexity and supporting users with confidence and care.
Why Royal London Chose ISDM
Royal London selected ISDM because of our:
- Deep cross-platform expertise (Teams, Zoom, Cisco, Pexip)
- Proven ability to work at pace while safeguarding stability
- High-touch consultancy model with clear recommendations
- Strong standards, testing and POC methodology
- Multi-vendor support capability across the entire ecosystem
RLG described the partnership as “seamless,” highlighting ISDM’s speed of issue resolution, alignment to business strategy and consistent technical leadership.
The Solution
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Technology Standards & Architecture
- Defined a unified conferencing and collaboration standard covering Microsoft Teams Rooms, Cisco, Poly and Pexip
- Delivered a standard replicable across 13 major UK & Ireland locations
- Ensured interoperability across modern and legacy systems
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Design, Deployment & Fitout
ISDM designed, delivered and installed workplace technology across Royal London’s estate, including:
- New head offices at Alderley Park
- Major fitouts in London, Dublin and Edinburgh
- A flagship London workspace (completed 2023)
- Edinburgh technology upgrades (planned 2025)
- Continuous improvements across meeting rooms, auditoriums and specialist spaces
More than 200+ meeting spaces have been deployed and supported across the estate.
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Training, Adoption & Change Management
- Large-scale training programmes across key sites
- User guides, onboarding content and leadership engagement
- Consistent, intuitive user experience across all platforms and locations
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Managed Support Services
Since 2019, ISDM has provided:
- SLA-driven remote & onsite support
- Monitoring, troubleshooting & vendor coordination
- Proactive optimisation and lifecycle management
This support framework has helped RLG maintain a reliable, scalable and modern collaboration environment.
The Results
Across six years, Royal London has achieved measurable improvements in collaboration efficiency and hybrid meeting performance.
Key Outcomes
- 13 fully standardised locations across the UK & Ireland
- 200+ hybrid-ready meeting spaces delivered
- Seamless user experience across Teams, Cisco & Pexip
- Faster adoption and improved user confidence
- Rapid deployment of new offices and technology programmes
- Reduced support burden on internal IT teams
- A modern, scalable hybrid workplace ecosystem designed for future growth
Conclusion
The Royal London–ISDM partnership demonstrates the impact a specialist integrator can have on workplace transformation. Through strategy, standardisation, design and ongoing support, ISDM has enabled Royal London to simplify complexity, accelerate hybrid adoption and deliver a world-class collaboration experience at enterprise scale.
The partnership continues today, evolving with new technologies and ensuring Royal London’s workplace remains modern, integrated and future-ready.
