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ISDM Solutions

Support

Customer care and innovation are both our passion and our commitment. We focus on providing you with world-class support and maintaining excellent relationships with all our clients. We take pride in offering unrivalled support and a genuine understanding of your needs.

ISDM

Global AV & VC Support Tailored to Your Needs

24/7 Expert Assistance, Customised Solutions, and Unmatched Reliability

Achieved a 99.8% success rate for our Service Level Agreements (SLAs) over the past 12 months.

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What is AV/VC Support?

AV (Audio-Visual) and VC (Video Conferencing) support refers to the technical services that ensure all audio-visual and video conferencing equipment functions optimally. This includes maintenance, troubleshooting, repair, and regular updates to ensure smooth communication and collaboration across global teams.

Overview of Global AV & VC Support / Maintenance Services

Comprehensive Support to Keep Your Systems Running Smoothly

  • 24/7 Global Support*: Unlimited access to technical experts around the clock.
  • Escalated Manufacturer Warranty Support: Fast-track warranty claims with manufacturers.
  • Break/Fix Service: Quick resolution of any equipment failures.
  • Preventative Maintenance Visits: Regular checks to prevent issues before they occur.
  • Service Level Agreements (SLAs): Tailored agreements to meet your specific needs.

Support Options

Flexible Support Plans to Suit Your Business

Whether you need on-site support or remote technical services, ISDM Solutions offers various Service Level Agreements (SLAs) with customisable options. Choose a support plan that best fits your requirements.

ISDM are proud to collaborate with our extensive collection of partners including:

Platinum Support

  • 24/7 Comprehensive Technical Support
  • Customised On-Site SLA
  • Monthly Service Review Meetings
  • Monthly Service Reporting
  • Warranty and Lifecycle Management
  • Bi-Annual Preventative Maintenance Visits

Gold Support

  • 8am – 6pm Comprehensive Technical Support
  • 2 Day On-Site SLA
  • Quarterly Service Review Meetings
  • Monthly Service Reporting
  • Warranty Management
  • Annual Preventative Maintenance Visit

Silver Support

  • 8am – 6pm Comprehensive Technical Support
  • 3 or 5 Day On-Site SLA
  • Annual Service Review Meetings
  • Annual Service Reporting
  • Annual Preventative Maintenance Visit

 

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 What We Offer

Our expert AV technicians provide operational support services when and where it matters. Here’s an overview of what you’ll receive with ISDM’s AV support service:

  • Third Party Incident Management
  • VC Concierge/Call Launching
  • Permanent Dedicated Onsite Technical Engineers
  • Events Support Services
  • Preventative Maintenance
  • Break/Fix Support
  • Warranty Service
  • 24/5 Support