Health centres are under pressure to use their spaces more effectively, support hybrid working patterns, and improve patient experiences.
Many lacked the visibility to understand how rooms and resources were truly being used, leading to underutilised spaces, unnecessary expenditure, and operational inefficiencies.
The Challenge
A leading healthcare provider partnered with ISDM Solutions to deploy a modern, data-driven room and resource booking system powered by the UMA platform, designed to deliver accurate utilisation insights while protecting existing clinical IT systems.
The customer wanted to answer key operational questions:
- How are rooms and resources being used across multiple health centres?
- Are centres at or near capacity, or is valuable space being underutilised?
- How can data on occupancy and environment improve planning and comfort?
- Can staff easily book spaces without adding pressure to local IT teams?
- How can these capabilities be delivered securely, without affecting clinical systems?
The Solution: UMA Room and Resource Booking
ISDM Solutions delivered a comprehensive deployment of the UMA’s cloud-based booking and analytics platform, supported by wireless occupancy and people-count sensors.
The project provided real-time visibility into room usage and enabled smart space management across multiple health centres.
To support the rollout, ISDM also deployed a dedicated 4G GSM network, a separate, secure infrastructure designed specifically for the UMA system.
This ensured that all booking and utilisation data operated independently from clinical IT networks, eliminating risk and simplifying deployment across multiple sites.
Deployment in Numbers
- 646 rooms enabled with UMA booking technology
- 900 sensors installed for occupancy and people counting
- 36% average utilisation rate across all centres
- 10% utilisation on Mondays and Fridays
- 45 services relocated to underused centres based on UMA data insights
- £85 million capital expenditure reduction in 2024
- Significant installation savings achieved through UMA’s network-independent design
How It Works
- Sensor Technology – Wireless PIR and people-count sensors provided live occupancy data to UMA.
- UMA Booking Software – Offered staff easy access to book, release, and manage rooms remotely or on-site.
- Analytics and Insights – Central dashboards visualised usage patterns, helping leadership identify underused spaces.
- Networking Infrastructure – ISDM’s 4G GSM environment ensured secure data flow and complete separation from clinical networks.
Outcomes and Measurable Impact
- Smarter utilisation: UMA data revealed that average occupancy was only 36%, with major drops to 10% on Mondays and Fridays.
- Strategic decision-making: Insights supported the relocation of 45 services into centres with spare capacity.
- Value savings: The project achieved £85M in capital expenditure reductions during 2024, allowing funds to be redirected where needed most.
- Operational efficiency: Automation removed manual booking tasks, improving staff experience and productivity.
- Long-term reliability: The 4G GSM network provided a secure foundation for ongoing scalability and future digital innovation.
Setting a New Standard in Healthcare Technology
Through its combination of intelligent booking, accurate utilisation data, and secure connectivity, ISDM has set a new benchmark for workplace technology in healthcare.
By connecting physical spaces with live data and dependable network infrastructure, health centres can now manage their environments more effectively, make better investment decisions, and deliver improved outcomes for both staff and patients.
